What do you think about when I say, “You never get a second chance to make a first impression?”
Most people would say that had to do with meeting people in person, face to face. But does it? In today’s world of social media, Internet, and I can Google you to find out everything I need to know, have things changed?
They have changed and in a big way. Years ago I taught a seminar series on The Magic of First Impressions. With all of the changes to our world, I have updated that list. Here are some areas that you need to examine in your business.
You need to ask yourself the following question…
“What is my customers first impression in each of these areas, and am I presenting the image I want to make?”
Here are the areas:
- Your Social Media, including Twitter, You Tube, and Facebook
- Your business card – a great resource is www.gotprint.com, high quality, low cost
- The way your phone is answered at your office
- Your voice mail greeting
- Your website
- Your office
- The way you dress
- Your grooming, or lack thereof
- Your professional photos
- Other printed material
You never know how someone will be introduced to you for the first time, so make all your points of contact reflect the image you want to make!
I was reminded again today on the power of social media to build relationships. Before 10 AM I had a half dozen people ask me how golf was this past weekend. At first, I didn’t really think more about that other than it was polite conversation. However, later today I realized that they knew about my golf adventures because of the postings I had made on my facebook account.
Contrary to what most people think, I really don’t like to write. That probably sounds funny coming from a guy who has written 5 different books, and teaches a course on writing your own book to increase your business. The reality is that I write because it is one of the best ways to increase your credibility and influence, plus it is essential if you want to grow your business.



